Jira Service Desk

(Using Zapier)

Creating tickets in Jira Service Desk is simple, using the CloudOS webhook integration and Zapier.

You can simply import our premade Zap from here:

CloudOS → Jira Service DeskZapier

Or manually create your own Zap by following these instructions:

1. Go to zapier.com, create an account if you don't already have one, and log in.

2. Create a new Zap by clicking the "+" (Make a Zap) button in the top-left panel.

3. For the trigger app select "Webhooks by Zapier," and select "Catch Hook" for the trigger event.

4. Click Continue.

Choose "Webhooks by Zapier" and select "Catch Hook"

1. Copy the auto-generated webhook URL.

Copy the webhook URL

Then, in the CloudOS portal:

1. Browse to Settings > Integrations > Ticketing Systems and select "Webhook."

2. Paste the copied webhook URL into the "Create incident URL" field and click "Update."

3. Click "Test create" to send a test message to the webhook.

Update the webhook and click "Test create"

Back in Zapier, click "Continue" under "Customize Request" to see the demo data sent from CloudOS.

View the demo data sent from CloudOS

Click "Continue," then click "Edit" next to "Do this..." to configure the endpoint. Choose "Jira Service Desk" for the the app and select "Create Request" for the action.

Click "Continue" to create the request.

Create a request in Jira Service Desk

If required, log in to Jira and accept the integration.

Click Accept to confirm the integration

Configure where in Jira the new ticket will be created by selecting the site, project, and request type.

Construct the ticket summary and description from the webhook fields, and select the desired urgency and impact levels.

Click "Continue" to save and enable your new Zap.

You can now sit back, relax, and manage all your tickets in Jira!

Note: Webhooks are a premium feature of Zapier. Using them requires a Zapier Starter account or higher.