XiO Cloud

Connecting Crestron devices through the Crestron XiO Cloud allows admins to easily manage and monitor XiO supported devices (check the full list of supported devices here) in CloudOS, getting alerts and triggering service tickets and notifications.

Using this method is ideal for Flex devices, scheduling touch panels, and other "non-programmable" devices.

Note: To monitor XiO devices, the customer must have at least one active XiO tenant.

Note: Configuration of XiO devices will be done in the XiO portal. Alerts and notifications will be triggered in both portals.

Configuring the XiO Integration

To configure the XiO integration:

1. Create a new XiO API subscription key.

2. In the CloudOS portal, go to Settings > Integrations > Other Cloud Platforms > Crestron XiO, and fill in the account ID and subscription key information from the XiO portal.

3. Click on "Test connection" to make sure that the parameters were configured correctly.

Adding a New XiO Device

Due to the nature of the Crestron XiO Cloud API, XiO devices must first be claimed in the XiO portal and then added in the CloudOS portal.

1. Claim the device you want to add in the XiO portal.

2. In the CloudOS portal, navigate to the "Configuration" section.

3. Hover over the space where you would like to add the new device, and click the ☰ to open the space's actions menu. Alternatively, click on the space's name and select the "Devices" tab.

4. Click "Add device."

1. In the modal dialog, select "Crestron (XiO)" as the vendor.

2. Select the model of the device you would like to add from the list of supported devices, and enter the device's Mac address and serial number.

3. Add an optional friendly name for the device, and click the"Assign Device" button.

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